Privacy Policy

Effective Date: May 5, 2026

Ludessia Recovery & Companion Care (“Ludessia,” “we,” “our,” or “us”) values your privacy and is committed to protecting the confidentiality of the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, inquiry forms, consultations, communications, and care-related interactions.

Our goal is to provide a trustworthy, respectful, and secure experience for every client, family member, referral partner, and website visitor.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Mailing address

• Service inquiries and care preferences

• Information related to postpartum, post-surgical, companion, or respite care needs

• Emergency contact information

• Scheduling preferences

• Communications submitted through forms, phone calls, emails, or consultations

We may also collect limited technical information automatically through website analytics tools, including:

• IP address

• Browser type

• Device information

• Website usage and navigation activity

2. How We Use Information

Ludessia may use collected information to:

• Respond to inquiries and consultation requests

• Coordinate and deliver services

• Communicate regarding scheduling and support needs

• Improve website functionality and user experience

• Maintain internal business records

• Comply with legal and regulatory obligations

• Communicate service updates, availability, or company information

We do not sell personal information to third parties.

3. HIPAA & Confidentiality Commitment

Ludessia respects the privacy and confidentiality of all clients and families.

While Ludessia primarily provides non-medical support services, we recognize the importance of protecting sensitive personal and health-related information in accordance with applicable privacy standards, including principles associated with the Health Insurance Portability and Accountability Act (“HIPAA”).

We take reasonable administrative, technical, and physical safeguards to protect confidential information from unauthorized access, disclosure, misuse, or loss.

Only authorized personnel with a legitimate business or care-related need may access client information.

Please note that electronic communications, including standard email and website submissions, may not always be fully secure. Clients should avoid transmitting highly sensitive medical information through unsecured online forms whenever possible.

4. Information Sharing

We may share information only in limited circumstances, including:

• With the client’s consent

• With authorized family members or representatives

• With service providers assisting in business operations

• When legally required by law, court order, or regulatory authority

• In emergency situations involving health or safety concerns

Any third-party vendors supporting our operations are expected to maintain reasonable confidentiality and data protection standards.

5. Website Cookies & Analytics

Our website may use cookies, analytics tools, or similar technologies to improve user experience and understand website performance.

Users may disable cookies through their browser settings; however, some website features may not function properly as a result.

6. Data Security

Ludessia implements reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to maintain secure systems, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable laws in your jurisdiction, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent for communications

• Request limitations on certain uses of information

Requests may be submitted using the contact information below.

8. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children through our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. Ludessia is not responsible for the privacy practices, policies, or content of external websites.

10. Changes to This Policy

Ludessia may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

11. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Ludessia Recovery & Companion Care
Email: smile@ludessia.com
Phone: +1 (404) 994-3635